Job Details

Copilot COE Change Management

ROLE_DESCRIPTION -

Required Skills and Qualifications 7 years experience as a Copilot COE Change Management

Roles & Responsibilities Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and adoption guidance

Design, schedule, and facilitate Copilot training programs, Lunch & Learn sessions, and enablement forums

Act as the central point for Copilot change management, including release readiness, impact assessment, and adoption support

Stay current on Microsoft Copilot roadmap updates, features, and deprecations, translating them into business relevant guidance

Communicate Copilot updates, changes, and best practices clearly and consistently across the organization

Partner with Risk, Compliance, Legal, Privacy, and InfoSec teams to ensure Copilot compliance with BFSI regulatory and internal standards

Support and enforce Copilot governance frameworks, including acceptable use, data handling, and monitoring controls

Build and sustain a Copilot user community to drive engagement, best practice sharing, and continuous learning

Develop role based enablement content tailored to end users, power users, managers, and technical teams

Track adoption trends, training effectiveness, and change impacts, providing insights to CoE leadership

Support responsible AI use by embedding compliance, risk awareness, and governance into enablement efforts

Continuously identify opportunities to improve Copilot adoption, education, and organizational readiness

Familiar with M365D365 family application administration

Skills: Microsoft Dynamics 365 CommerceChange Management

Experience Required: 8-10