Job Details

Accounts Receivable Specialist

Reports To: AR Manager

Position Summary

SILA is seeking a highly organized and process-driven Accounts Receivable (AR) Specialist to support AR operations across 45+ locations. This role is responsible for managing the full AR cyclefrom cash application and collections to reconciliations and aging analysiswhile driving process consistency, SOP adherence, and structure across our decentralized teams. The ideal candidate is proactive, comfortable with ambiguity, and eager to take initiative in strengthening AR systems, training field teams, and improving metrics.

Key Responsibilities:

• AR Operations & Execution
• Process daily AR transactions including invoicing, payment applications, unapplied cash handling, credit memos, and account reconciliations.
• Perform daily/weekly payment batching & deposits for credit cards, ACH, financing
• Deposit daily check batches to bank account using check scanner
• Process customer refunds and chargebacks in a timely manner
• Manage collection efforts across multiple entities; monitor and reduce aged receivables and DSO.
• Own end-to-end aging review and follow-up; escalate issues to the AR Manager with documented trends.

• Process Improvement & Standardization
• Help identify inefficiencies across locations and support the rollout of consistent AR processes and controls.
• Lead or support recurring AR training sessions to reinforce SOP adherence and share best practices.
• Collaborate with the AR Manager to document workflows and improve internal handoffs and customer touchpoints.

• Reporting & Analysis
• Generate and analyze weekly/monthly aging & collection reports, unapplied cash summaries, and AR dashboards.
• Prepare summaries of key AR metrics, highlight at-risk accounts, and assist in compiling reports for leadership.
• Participate in AR-related month-end close activities and support internal audits with accurate documentation.

• Customer & Cross-Functional Collaboration
• Act as the liaison for customer billing inquiriesresearch, resolve, and communicate findings professionally.
• Work closely with GMs, operations staff, and field personnel to resolve disputes and improve payment timeliness.
• Partner with Finance, Treasury, and IT to support AR system enhancements and automation initiatives.

Qualifications

• 5+ years of hands-on experience in accounts receivable, preferably in a multi-entity or shared services environment.
• Strong understanding of AR principles: cash applications, aging schedules, reconciliations, unapplied cash, and collections.
• Proficiency in Sage Intacct or similar ERP systems experience in Service Titan is a plus; strong Excel skills including XLOOKUPs and pivot tables.
• Ability to work independently and handle high-volume workloads with strong attention to detail.
• Clear communicator, both written and verbal, with a customer-focused and collaborative mindset.
• Experience supporting training, onboarding, or documentation of AR processes is highly preferred.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

$55,000 - $70,000 a year