Job Details

Penn Medicine - - Responsibilities: Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests; Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments; Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise; Maintain knowledge of basic medical terminology, Computer and EMR skills; Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty.