Job Details

Secure Your Future with SEPTA - A Leader in Transportation!The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

We are seeking to hire candidates for our Dispatcher/Monitor-SEPTA ACCESS (4004).

To monitor, control and report on the daily operation of paratransit service in the City of Philadelphia and four Suburban Counties insuring that service operates safely, efficiently, on-time, and with the highest quality to provide the best customer service experience to Access customers on a 24/7 basis.Monitors and controls the movement of all revenue paratransit vehicles and/or support vehicles in the City and Suburbs using a Computer Aided Radio Dispatch (CARD) System, Zello Software and system tools such as Automatic Vehicle Locator (AVL), Global Positioning System (GPS), Mobile Android Tablet (MAT), Mobile Data Computers (MDC), RIdeCo, Incident Queue and Performance Queue, which in conjunction with the current Demand Response Transportation Software (DRTS) permits dispatchers to optimize the operation of service, to troubleshoot day of service issues while operating an efficient schedule and addressing unexpected contingencies with an eye at minimizing disruption. Controls on-time performance while preserving a high-quality standard of service delivery.Manages, monitors and controls all on-going communication during normal and emergency operations including directing field personnel to troubleshoot service and operating issues such as delays, accidents and incidents as well as proper follow-up with SEPTA management, internal/external Emergency Response Agencies, customers, facility personnel and contract 3rd Party Transportation Contractors personnel (Safety Supervisors, Operations staff, Operators, etc.) utilizing radios, MDC's, MAT's, telephones, electronic data processing equipment and other systems as required.Adjusts and coordinates modifications to schedules in response to service disruptions including weather emergencies, detours, in- service vehicle failures, incidents involving customers/operators, operator shortages, vehicle accidents and emergency situations caused by software and/or hardware failures.Handles and documents in multiple data processing media all customer inquiries regarding "where is my ride", trip cancellations via an Automated Call Distribution (ACD) system and calls from service sponsors and agency personnel regarding details of their clients' service via CCT internal phone lines.Coordinates with other Access departments (Scheduling, Reservations, Customer Service, and Field Service) and other SEPTA departments outside Access to ensure paratransit service is coordinated with SEPTA fixed route during normal and emergency conditions as well as special events and to maximize use of passenger and vehicle data collecte by other departments in efforts to improve SEPTA Access service quality.High School Diploma or equivalent and a minimum of three (1) years transportation, customer service and/or dispatch experience which can include Call Center and/or two-way radio communication, experience required.Familiar with mapping software to assist operators reach the location of the customer required.Computer proficiency with Microsoft Windows Suite, which includes Word required.Candidate must pass Word Basic testing prior to interview.Ability to work independently and as team member with minimal Supervision 100% of the time required. Keen sense of commitment to SEPTA's customer service protocol required. Customer service must guide at all times the interaction with customers and co-workers regardless of the complexities of the situation at hand.Comprehensive Healthcare Coverage - Medical, prescription, dental, and vision plans with little to no employee premiums.? Retirement Security - Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.? Work-Life Balance - Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.? Invest in Your Growth - We offer tuition reimbursement to support your education and career advancement.? Student Loan Assistance - Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.? Free Travel Perks - Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community!

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.