Job Details

Title: Helpdesk Level 2 supportWork Location: Cherry Hill, NJType: Full Time with our clientSalary: Market + BenefitsJob Responsibilities: Respond to incoming support requests in a timely and courteous manner.Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.Document and track all support requests in a helpdesk ticketing system.Escalate complex issues to higher-level support staff as needed.Install, configure, and maintain software applications and operating systems.Perform regular maintenance tasks on hardware and software systems.Provide end-user training on software applications and systems.Communicate technical information to non-technical users in a clear and concise manner.Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.Other duties as assigned.Education, Licensure & Certifications: Bachelor's degree in computer science or related field preferred.CompTIA A+ certification or equivalent experience required.Experience: 2+ years experience working in a helpdesk or technical support role.Tier 2 experience preferred.We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please send your updated resume to rehana.j@two95intl.com with your rate/Salary requirement and contact details.#J-18808-Ljbffr