Job Details

Desktop Support Technician

University of Pennsylvania Health System, 3400 Spruce Street, Philadelphia, PA

Onsite

Compensation: $20-23 per hour (Contract-to-hire, target FTE conversion in 3-6 months)

ABOUT THE ROLE

Our client is seeking a Desktop Support Technician for a contract-to-hire position at the University of Pennsylvania Health System in Philadelphia, PA. This highly hands-on, non-desk-based role involves providing direct, in-person technical support to end users across a large campus, including multiple buildings and offsite locations. You will be part of a collaborative team culture, leveraging team chat and shared knowledge to resolve issues-there is no expectation of working independently without support. The position requires significant walking, a valid driver's license, and a personal vehicle. Shifts are Monday through Friday with occasional rotating evening shifts. This is an excellent opportunity for someone with a strong customer service mindset, adaptability, and a willingness to learn. Mechanical or electrical aptitude and an interest in clinical engineering or biomedical technology are considered a plus. Healthcare experience is helpful but not required. The role offers a contract-to-hire pathway with competitive hourly compensation and the potential for full-time employment, pending financial approvals.

WHAT YOU'LL DO

• Provide hands-on, in-person desktop support to end users across multiple campus buildings and offsite locations
• Troubleshoot PCs, peripherals, printers, Wi-Fi, and connectivity issues in a networked environment
• Deliver customer-focused technical assistance, including support for mobile devices (iPhone experience preferred)
• Participate in both desk-side and limited desk-based troubleshooting tasks
• Collaborate closely with a large support team using chat and shared knowledge resources
• Adapt to and work effectively within a healthcare environment, complying with all HR and campus requirements
• Maintain readiness for rotating shifts (including occasional 1:00-9:30pm shifts, 2-3 times per year) and on-call duties after conversion to FTE
• Demonstrate willingness to learn, be coached, and handle a fast-paced, physically active workload
• Utilize a valid driver's license and personal vehicle for travel between locations as needed
• Support compliance with non-smoking/vaping policies and other institutional standards

• Basic IT troubleshooting skills in a networked environment
• Experience with PC, peripheral, printer, and Wi-Fi troubleshooting
• Ability to support mobile devices (iPhone experience preferred)
• Strong customer service mindset and interpersonal skills
• Comfortable providing in-person, hands-on support across multiple locations
• Ability to walk long distances daily and work in a healthcare environment
• Willingness to be trained, coached, and work collaboratively within a team
• Valid driver's license and access to a personal vehicle
• Open-minded, adaptable, and able to learn quickly without becoming overwhelmed
• Mechanical, electrical, or small-circuit aptitude is a plus
• Interest in clinical engineering or biomedical technology is preferred but not required
• Compliance with no smoking or vaping policy
• Ability to participate in on-call rotation after conversion to FTE

• Contract-to-hire opportunity with a target conversion to full-time employment within 6 months (pending financial approvals)
• Competitive hourly compensation
• Collaborative, team-oriented work environment
• Exposure to healthcare and clinical engineering technology
• Opportunities for professional growth and development
• Standard weekday schedule with occasional rotating shifts