Job Details

Service Manager - Multifamily Maintenance | Claymont/Wilmington, DEWe are seeking a hands-on, experienced Service Manager with a "Whatever It Takes" approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 units) communities. In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.As a Service Manager, you will be expected to:Lead daily maintenance operations including across both communitiesDevelop and execute an organized production schedule and preventive maintenance planSupervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing developmentTroubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenanceProvide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work ordersCoordinate contractors and vendors, ensuring timely completion and quality service deliveryManage and maintain inventory of maintenance materials, tools, and supplies while ordering efficientlyPartner with office staff to ensure timely follow-up and exceptional resident serviceConduct regular inspections of buildings, grounds, and vacant unitsAssist with snow removal preparation and response, including working with snowplow vendorsEnsure emergency preparedness and personally respond to urgent site needs when requiredPlan, assign, and direct maintenance activities while maintaining strong communication and time managementCompensation & Incentives:Pay Range: $31.00 - $34.00 per hourUp to 50% Rent DiscountProperty Staff Shared Renewal CommissionsMorgan Essentials: $300 quarterlyOn-Call Appreciation: $15/day for holding the on-call phoneMedical, Dental, and Vision Benefits401(k) Retirement Plan with Company MatchGenerous Paid Time Off, including 10 holidays per year and sick leaveHours & Schedule:Monday - Friday: 8:00 AM - 4:30 PMPaid rotating on-call participation requiredMust be available and prepared for emergency eventsSchedule subject to change based on business needsWhat we'll expect from you:2+ years of maintenance leadership or management experience4+ years of maintenance experience or transferable technical backgroundStrong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliancesHVAC certification required; boiler experience preferredProven ability to manage work orders, scheduling, inventory, and vendor coordinationStrong communication, leadership, and organizational skillsHigh level of customer service and responsivenessExperience using smartphone apps, Microsoft Teams, and email systemsActive and valid driver's license and personal vehicleAbility to work in a fast-paced environment and support emergency and on-call needs#AC6182