Job Details

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience.

About this role

As a Store Stylist you will partner with clients one-on-one in our Philadelphia (Rittenhouse) store. You will also be expected to maintain quality customer communication, merchandising, and inventory management.

Weare looking for someone who is passionate about our brand and eager to drive sales through unique customer experiences that will build brand affinity and long-term customer relationships . You have a relatable attitude and are able to lead customers through our brand story, asking the right questions to provide top tier advice and product recommendations tailored to the customer's needs.

What will you do?

• Develop your personalized approach to appointment-based service and clienteling.
• Grow and maximize our customer base through one-on-one and group interactions with clients at our retail spaces, with a constant focus on exceptional service and relationship-building.
• Be a stylist; ask the right questions, assess clients' needs, and suggest and style products based on their profiles, requests, and feedback.
• Be a salesperson; understand the store's performance and metrics and strive to maximize sales targets.
• Represent the M.M.LaFleur brand through shopping appointments, in-person and digital interactions, company events, and clienteling.
• Consistently strive to provide the ultimate shopping experience through appointments, walk-in optimization, customer communications, and follow-ups to ensure satisfaction and loyalty.
• Stay up to date on our merchandise, events, promotions, policies, and services.
• Strategize and take initiative to increase individual and store productivity.
• Facilitate a culture of empowerment and respect among your team and the clients that you work with.
• Set the tone for the rest of our customers' experiences with us and promote exceptional service at all points in the M.M. journey
• Acquire and build a client base through strong relationship building and development
• Increase sales through ongoing clienteling initiatives and interactions
• Become proficient in inventory management, merchandising, POS, and company procedures
• Support new stylists through peer training when needed
• Support the Customer Experience team by tracking Offline inventory issues, handling priority orders, and delivering on specific customer requests.
• Follow and maintain all health and safety procedures of the store, ensuring yourself and all visitors follow outlined policies
• Maintain visual standards and store cleanliness to company expectations
• Assist with opening and closing the store

Who are you?

• You have an ability to connect, feel empathy for, and interact easily with those around you. You know how to ask the right questions and give the right feedback.
• You are passionate about meeting new people and helping others.
• You are an order-maker, not an order-taker; once confident in the product, you can easily guide clients to discover solutions that will work for them
• You are responsible and humble; you show up on time and ask questions when you're unclear.
• You have brand knowledge and the ability to create personal styling experience.s
• You are committed to an error-free world (e.g. no typos.)
• You have a positive, can-do attitude! (Nothing is above or below you.)
• You have fashion and sales experience and you're a customer service whiz!
• You thrive in a fast-paced environment and are able to quickly problem-solve.
• You are skilled in change management and understand that we're a growing company.
• You can communicate confidently and exhibit professional behavior both internally and externally.
• You are comfortable with quickly learning and adapting to technology.
• You have some prior experience with Shopify and Square (preferred but not required).
• You are motivated to drive sales and improve your numbers while maintaining excellent customer satisfaction.
• You are able to work either Full Time (35-40 hours per week) or Part Time (approximately 15-25 hours per week), are available to work weekends, and acknowledge the occasional evening work is required to support events.
• Physical Requirements:
• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 30lbs

Compensation:

• Hourly rates starting at $22.00, opportunity for commission
• Employee Discounts of 60% off of M.M. branded products, 50% off of M.M. partner products
• Pre-tax commuter and parking benefits
• Part-time/Full-time
• FT has company benefits, PTO, and 401k

About our company

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed-whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work and life. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We're steady but nimble, thanks to a whip-smart, energetic team that's not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes-we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai-a Japanese word that means "empathy in action." We are incredibly proud of the team we've built, and we're excited to continue evolving as we grow.