Job Details

Job DescriptionJob Family: Retail SalesJob Title: Seasonal Team LeadLocation: Prospect Park ZooJob Type: Temporary/SeasonalDepartment: MerchandiseStatus: Non-ExemptPay Rate: $18/hourSchedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies andis dependent on weather and guest attendance; schedule subject to change through the spring and summer.Earn your stripes in sales and service! With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS.Essential duties include:* Assist staff in closing registers when necessary.* Assist training new staff.* Stand by when staff count registers and report overages and shortages.* Assist with exchanges/returns.* Assist with inventory and report if anything needs to be ordered.* Maintain cleanliness and compliance with food safety procedures* Open / Close the store* Assist manager with scheduling.* Help staff with any questions or concerns they may have* Check off and sign for deliveries* Oversee opening and closing business* Upkeep the store to the standards of PPZ Cafe presentation and replenish.* Oversee staff duties and policy adherence (uniform, code of conduct, etc).* Making food and merch orders/ handling deliveries* Making change and collecting money from guest for WCS merchandise* Actively seek out and engage guest with a friendly greeting and smile* Stock shelves and process deliveries to maintain appropriate inventory levels* Maintain general knowledge of park amenities to provide excellent service to our guest* Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing.* Maintain cleanliness and organization in stock rooms on a daily basis.* Actively engage in upselling and maintain a clean environment in your designated area.Overview of Responsibilities* Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures* Prepare and sell WCS food items and increase sales through cross and up-selling* Collect payment for items, adhere to all cash handling and inventory policies and procedures* Provide consistent quality offerings through the proper preparation and display of goods* Maintain cleanliness and organization of assigned work areas, as instructed* Stock shelves or process deliveries, following departmental inventory control procedures* Complete other assignments and helping others on the team as required* Daily Cleaning* Comply with coursework and regulations for all Health Department licenses, as requiredPERKS of Working with Us:* Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals* Complimentary Guest Park Tickets* Company-provided uniforms* Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal* Serve Safe Certification Training/Food Handler Certification Reimbursements* Access to online learning and tuition discounts with Monroe College* Earned Paid Sick Time* Employee Assistance Program* Free Banking