Job Details

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: Database and Access services
• Location: Remote/Occasional in office based out of 3535 Market Street, Philadelphia, PA
• Hours: 8hr Days

Summary:

This position is posted at two levels based on experience:

• Virtual Desktop Administrator Mid-level
• Senior Virtual Desktop Administrator: Advanced

Candidates will be aligned to the appropriate level based on experience and qualifications.

Virtual Desktop Administrator

The Virtual Desktop Administrator will be accountable for the standards, security and operations of Penn Medicine's Virtual Desktop environment network. This professional will have experience with enterprise production operations environments and leverage industry and organization best practices in technology and processes to ensure systems are architected and supported to peak efficiency. The Virtual Desktop Administrator will be part of an IT Infrastructure team, which is customer oriented. Critical to success in this position is customer focused communication, an understanding of the Penn Medicine mission, their business processes/challenges and using innovative thinking to create solutions through business process re-architecture and/or technology.

Responsibilities:

• Configure, administer and provide support for centralized virtual desktops (VDI)
• Administer Windows user profile management infrastructure and diagnose Windows virtual desktop issues and perform root cause analyses. Prepare images for VDI including Windows desktop OS performance tuning and optimization for VDI
• Participate in after-hours on-call rotation to provide support for VDI and other common applications, e.g. MS Exchange
• Collaborate with partners to create, administer and optimize virtualized / streamed applications for application layering in VDI.
• Create new, and improve existing support procedures and training documentation for operational support teams use.
• Translate user requirements into VDI solutions using available tools with an eye to deliver optimal user experience and keep the environment efficient
• Focus on process optimization at engineering work intake-execution-delivery level.
• Coordinate with other administrators and subject matter experts on enterprise projects such as web services, MS Exchange, MS Lync, and systems integration to represent operating system support issues and interact with LGH associates, customers and suppliers to meet service levels
• Lead Critical Incident and Post Implementation Reviews related to systems incidents
• Review and approve knowledgebase solutions created by IT Systems Administrators
• Perform in depth research and/or troubleshooting to identify, resolve, and prevent systems errors
• Test, install, and configure new and existing hardware and software.
• Review and produce documentation and support materials for team process and procedures
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Minimum Requirements:

• H.S Diploma and 5+ years of Applicable work experience in Systems Administration on Windows platforms (Required)

Or

• Bachelor's Degree and 3+ years of Applicable work experience in Systems Administration Windows platforms (Required)
• Experience with FIM, PowerShell Scripting, SCOM, SCCM, SharePoint, Exchange, SQL, Lync, and VMWare a plus (Required)
• Experienced in leading an organization through technology change and understanding the cultural and process impacts. (Required)
• 1+ years Experience working with Citrix/Terminal Server and/or VMWare VDI environments (Preferred)

Certifications:

• VMware Certified Professional 5 - Desktop (VCP5-DT) (Preferred)

Senior Virtual Desktop Administrator

The Sr. Virtual Desktop Administrator will oversee and be accountable for the standards, security, and operations of Penn Medicines Virtual Desktop Infrastructure (VDI) environment network. This seasoned professional will have experience with enterprise production operations environments and leverage industry and organization best practices in technology and processes to ensure systems are architected and supported to peak efficiency. The Sr. Virtual Desktop Administrator will be act as a lead for the VDI and IT Infrastructure team. They will support an operation that is very customer oriented. Critical to success in this position is customer focused communication, an understanding of the Penn Medicine mission, their business processes/challenges and using innovative thinking to create solutions through business process re-architecture and/or technology.

Responsibilities:

• Work with Technical Functional Architects with the coordinated design of elements (i.e. servers, storage, networking, devices) that cross IT technology areas in such examples as virtualization and the further integration of healthcare devices and applications.
• Responsible for coordinating and leading efforts of SME's in continual planning and review of existing infrastructure hardware environments to support, maintain, and improve system reliability and uptime.
• Develop strategies to plan, validate, and implement solutions providing value to our end-users.
• Responsible for the development of new team members/new hires to instill industry best practices, such as standardization and documentation.
• Configure, administer and provide support for centralized virtual desktops (VDI)
• Administer Windows user profile management infrastructure and diagnose Windows virtual desktop issues and perform root cause analyses. Prepare images for VDI including Windows desktop OS performance tuning and optimization for VDI
• Participate in after-hours on-call rotation to provide support for VDI and other common applications, e.g. MS Exchange
• Act as a lead when collaborating with partners to create, administer and optimize virtualized / streamed applications for application layering in VDI.
• Create new, and improve existing support procedures and training documentation for operational support teams use
• Translate user requirements into VDI solutions using available tools with an eye to deliver optimal user experience and keep the environment efficient
• Focus on process optimization at engineering work intake-execution-delivery level.
• Lead and coordinate with other administrators and subject matter experts on enterprise projects such as web services, MS Exchange, MS Lync, and systems integration to represent operating system support issues and interact with LGH associates, customers and suppliers to meet service levels
• Lead Critical Incident and Post Implementation Reviews related to systems incidents
• Review and approve knowledgebase solutions created by IT Systems Administrators
• Perform in depth research and/or troubleshooting to identify, resolve, and prevent systems errors
• Test, install, and configure new and existing hardware and software.
• Review and produce documentation and support materials for team process and procedures
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Minimum Requirements:

• H.S Diploma and 7+ years of Applicable work experience in Systems Administration on Windows platforms (Required)

Or

• Bachelor's Degree and 3+ years of Applicable work experience in Systems Administration Windows platforms (Required)
• VMWare View Horizons, FIM, PowerShell Scripting, SCOM, SCCM, SharePoint, Exchange, SQL, and Lync experience (Required)
• Experienced in leading an organization through technology change and understanding the cultural and process impacts. (Required)
• 5+ years Experience working with Citrix/Terminal Server and/or VMWare VDI environments (Preferred)

Certifications:

• VMware Certified Professional 5 - Desktop (VCP5-DT) (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.