Job Details

Description:
Position Summary:The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.Essential Duties and Responsibilities:--- Answer all incoming internal and external calls promptly and professionally--- Operate computerized switchboard and paging systems--- Route patient, staff, and public inquiries appropriately--- Respond to emergency calls, alarms, disaster codes, and 911 notifications--- Announce emergency codes using public address and paging systems--- Maintain call logs, incident records, and ward information--- Assist callers with placing outgoing calls--- Monitor alarm systems and emergency communication equipment--- Provide calm, professional service to distressed or difficult callers--- Use Microsoft Outlook, Word, and Excel for reporting--- Comply with HIPAA, VA policies, and security requirements

Requirements:
Required Qualifications:--- High school diploma or Associated Degree--- 1-2 years of call center or telephone operator experience--- Medical terminology knowledge preferred--- Strong communication and customer service skills--- Ability to pass background check and security clearance--- HIPAA and VA training required (provided)Work Environment:--- On-site medical facility--- Rotating shifts; no permanent shift assignments--- VA-provided equipmentPI28e5d851a415-25660-40835485