Job Details

Pay: $23.25–$24.00 per hour

## Job Summary

EPIQ Logistics is an expanding Amazon Delivery Service Partner committed to safe, reliable, and efficient delivery operations. We are looking for an experienced Amazon DSP Dispatcher who has a strong background in driver coordination, route monitoring, and Amazon delivery systems.

## Role Overview

The DSP Dispatcher helps keep daily delivery operations organized and running smoothly. This role involves supporting drivers while they are on the road, monitoring route progress, assisting with operational changes, and helping ensure routes are completed safely and on schedule.

This position is a great fit for someone who understands Amazon DSP operations, communicates well with drivers and leadership, and can make quick, practical decisions during a busy delivery day.

## Responsibilities

Manage daily dispatch operations and support successful route launches

Track driver progress and route status throughout the day using Cortex

Provide live driver support, including rescues, route adjustments, reassignments, and troubleshooting

Review and monitor delivery performance metrics such as DCR, POD, EOC, safety, and on-time dispatch

Coordinate rescue routes and make operational adjustments as needed

Communicate professionally with Amazon OTR leadership regarding route updates and daily performance

Follow all company procedures, safety expectations, and Amazon standards

Assist with driver coaching, accountability, and ongoing performance improvement

## Qualifications

Previous Amazon DSP dispatch experience is required

Knowledge of Amazon Flex, Cortex, and Amazon delivery metrics

Strong leadership, communication, and organizational skills

Ability to manage multiple tasks in a fast-paced delivery environment

Excellent problem-solving skills and sound decision-making ability

Flexible schedule, including weekend availability

Proficient with computers, data tracking, and operational monitoring

## Compensation & Benefits

Competitive hourly pay

Performance bonus opportunities

Paid time off

Health benefits, if applicable

Career growth opportunities

Job Types: Full-time, Part-time

## Benefits

Health insurance

Paid time off

Work Location: In person