Job Details

$23.5Are you passionate about helping customers and building lasting relationships? Seeking a dedicated and motivated Customer Service Representative for a contract position near Philadelphia, PA. As a vital member of our team, you will be responsible for providing exemplary support to our customers, processing orders, and ensuring the best possible service at every step of the process. If you thrive in a fast-paced environment and enjoy problem-solving, we encourage you to apply!Contract Duration: 3 Months**Required Skills & Experience**+ Previous customer service or order entry experience preferred+ Strong verbal and written communication skills+ Ability to multitask and work in a fast-paced environment+ Proficiency with computers and ability to learn company systems quickly+ Excellent organizational skills and attention to detail+ Ability to negotiate and problem solve to meet customer needs+ Team player with a positive attitude and willingness to help others+ Flexibility to handle varying customer needs and work assignments**What You Will Be Doing**Daily Responsibilities+ Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).+ Influences gross profit through negotiating the sale price and purchase price, within certain parameters.+ May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit+ Builds customer relationships to drive repeat business by relating to the customer and drive process improvements+ Orders items to ensure appropriate inventory levels are maintained for customers.+ Expedites backorders. May pull inventory and prepare order for shipment to customer.+ Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.+ Determines the most cost effective shipping method for customer orders.+ May handle customer returns+ May support specific customer(s).+ Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.+ Performs other duties as assigned.+ Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.