Job Details

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards and deescalation skills.

Responsibilities

• Monitor property and report suspicious activity
• Respond to emergencies and incidents
• Complete daily activity logs and incident reports
• De-escalate conflicts and maintain a professional presence
• Perform additional security duties as assigned

Qualifications

• Valid Pennsylvania Act 235 certification required
• High School Diploma or GED
• Minimum 3 years of customer service experience
• 3 years of security, military or law enforcement experience is required.
• Strong communication and de-escalation skills
• Basic computer knowledge (email, reports, Microsoft Office, etc.)
• Reliable transportation
• Ability to pass background check, drug screening, and OPS training requirements

Preferred Experience

Candidates should meet at least one of the following:

• 3 years of armed security experience
• Military experience
• Law Enforcement Experience
• State or federally certified law enforcement academy training

Physical Requirements

• Ability to stand and patrol for extended periods
• Ability to lift up to 25 lbs
• Ability to wear a security uniform
• Ability to pass Physical Agility Test (PAT):
• 100-meter run in 66 seconds or less
• 30 push-ups
• 26 sit-ups

Additional Information

• CPR/AED/First Aid/BLS training preferred or ability to obtain
• Must maintain a clean and professional appearance
• Candidates cannot have previously worked at the Hope Center

OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership.

Important Note About This Environment

This is a high-stress, high-interaction environment working with individuals who may be experiencing trauma, emotional distress, or difficult situations. Candidates must be able to remain calm, professional, and emotionally controlled under pressure.

This role is not suited for individuals who become easily overwhelmed in emotionally intense environments. Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.