Job Details

Toll Collector

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position is responsible for accurately collecting tolls at bridge on weekends and holidays.

Essential duties and responsibilities include the following:

• Collects tolls and is accountable for correct financial transactions.
• Promotes good job relationships and extends courtesy to patrons under all circumstances.
• Reports toll violations, abnormalities, and unusual situations and malfunctions of equipment to the Plaza Supervisor.
• Responsible for complying with client Polices, Rules and Regulations.
• Collects toll accurately, efficiently, and courteously while always maintaining good public relations.
• Makes change and issues receipts to motorists.
• Separates scrip, coins, and bills into proper denominations for deposit.
• Collects toll at the facilities and is responsible for funds and accountability of such funds.
• Answers questions and gives directions to patrons in a courteous and efficient manner.
• Maintains neatness in attire and maintenance of items issued.
• May be assigned to one of the three toll shifts and/or bridges.
• Able to work weekends and holidays.
• Other duties as assigned.

Education and/or experience:

• High school diploma or GED.
• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Willingness to work in the elements heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.