Job Details

Overview GameStop is a global retailer of video games, electronics, and gaming merchandise. We strive to deliver exceptional service and provide products that cater to gamers worldwide. This position supports the Store Manager in all facets of store operations, developing a sales culture, and providing outstanding guest service experiences through professional conduct and passion for gaming. You will help ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, maintain a clean and organized store environment, and grow guest loyalty and repeat business. This role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.Responsibilities Provide best-in-class guest service: greet guests promptly; respond to questions/concerns quickly, effectively, and courteously; inform guests of promotions; recommend additional items; apply selling behaviors during every transaction; thank guests for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.Process guest purchases/returns promptly and accurately using the POS system; ensure correct changes, bag merchandise, provide receipts, and maintain top-notch guest service.Respond to guest comments or questions in person or on the phone; greet callers professionally and escalate issues to the Store Manager when appropriate.Promote GameStop's guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, practices, and guidelines.Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.Provide recognition and feedback to store associates; regularly input written feedback into the HR system in partnership with the Store Manager.With the Store Manager, ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety practices, and ethical responsibilities.Schedule store associates following guidelines; manage staffing to ensure optimum guest service and adherence to standards.Approve payroll, manage paid time off, and verify time worked.Maintain store cleanliness, organization, and merchandise presentation; ensure fixtures and equipment are in good working order.Ensure Omni-Channel orders are fulfilled and shipped daily.Protect company assets through inventory control and loss prevention; inspect packages as appropriate; report concerns to the Store Manager.Support the team in meeting sales, profit, and shrink goals; complete required administrative duties.Perform inventory counts, restock merchandise, and organize products to ensure representation and accessibility.Balance and reconcile daily POS totals; complete closeout paperwork and bank deposits according to guidelines.Verify shipments for discrepancies; conduct merchandise counts and communicate discrepancies to the Store Manager/District Manager.Process defectives/recalls and stock pulls promptly; ensure proper labeling and packing lists.Maintain guest and associate safety; report injuries per guidelines.Maintain store records/files; keep manuals up to date.Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.Adhere to GameStop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct.Follow opening and closing procedures.Qualifications Must provide proof of identity and eligibility to legally work in the United States.Must be at least 18 years old.High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, merchandising, or related field preferred.At least 6 months of retail management experience preferred.At least 2 years of retail sales, guest service, and/or management experience preferred.Video game knowledge preferred.Key Job Skills and Abilities Outgoing, welcoming personality with strong people skills.Provide genuine and individualized assistance to every guest.Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.Ability to work in a fast-paced environment and meet objectives.Work independently and as part of a team; perform tasks timely.Maintain attendance, personal appearance, safety, and respectful workplace standards.Operate POS system; basic math and alphabetizing skills.Complete required paperwork and follow written, oral, or diagram instructions.Execute financial tasks per company policy.Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.Manage pressure and adapt to stressful situations while maintaining guest interactions; problem solver.Be reliable, trustworthy, and exercise good judgment.Able to work alone; stand and move throughout the store for extended periods.Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs.Possess or acquire knowledge of military ranks and insignia for positions located on military bases (where applicable).Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties, qualifications, and skills. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided as required by law.Note: Certain state-specific exceptions may apply.This position accepts applications on an ongoing basis. Candidates should express interest by applying.Disclaimer: GameStop provides equal employment opportunities and may change job descriptions as needed. Benefits include eligible participation in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Pay range: $18.67-$22.67.#J-18808-Ljbffr