Job Details

Customer Service Representative

Pay rate: $24.00/hour- $26.00/hour Hours: Flexibility in working hours 8:00am – 5:00pm Location: Malvern, PA- On-site Duration: 3-4 months

Summary: The Customer Service Temp is accountable for supporting our customer account specialists and customers by completing the below tasks and responsibilities.

• Order Management & Customer Service Supply Chain Support
• Run daily backorder report
• Create backorders in SAP
• Schedule/slot backorders in Salesforce
• Receive extended lead time report, communicate delays to customers, and reschedule items in SAP
• Receive daily carrier delay report and email customers informing them of the delay
• Run daily reports for customers as needed and analyze results, present to CSR to communicate with plant and customer
• Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.

Order Management

• Accept, enter, schedule and maintain orders within SAP
• Schedules/slots orders in Salesforce
• Use Order Entry Document Manager (OEDM) to maintain documents
• EDI processing – run regular report to identify new EDI orders and process accordingly
• Ability to build efficient truckloads and schedules in coordination with the traffic department
• Verify accurate information on ship schedule/OEDM

Conflict Management

• Maintain customer records within all software databases
• Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved.

Required:

• A combination of formal education such as Bachelor's Degree, Associates Degree with certifications and/or at least 1-2 years of progressive customer service experience
• Excellent communication skills
• Excels at interpersonal and relationship management skills
• Prior experience with the ability to successfully resolve conflict
• Strong ability to multi-task
• Some exposure to building products and/or retail industry preferred
• Developed systems aptitude and Microsoft Office skills
• SAP and Salesforce experience preferred

Preferred or Desired Qualifications:

• Demonstrates relentless customer service
• Flexibility in working hours 8:00am – 5:00pm
• Willingness and ability to work from home during inclement weather or emergency situations – requires home phone line & internet
• Strong organizational skills
• Concise communication skills
• Team player
• Responsible
• Influencing skills
• Highly developed interpersonal skills
• Unwavering personal values
• Intermediate Excel and MS office capability
• Systems aptitude i.e. Salesforce/SAP
• Ability to multitask at a high level

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.