Job Details

SHIFT:
Any (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Under the general supervision of Lab Leadership: As part of the training program will learn and perform the phlebotomy process, process laboratory specimens, data entry, and specimen transport as ordered by the respective clinicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.

What you will do

• Participate in Phlebotomy training program learning to:
• Identify patient as per established procedures
• Review orders in the hospital information system and laboratory information system and release orders
• Perform venipuncture and capillary phlebotomy following established procedures
• Correctly label specimens and verify patient identity
• Learn and demonstrate the following Customer Service
• Guided by CHOP ICARE and Service Standards
• Interfacing with laboratory staff, medical staff, medical courier, and vendors
• Provide a collaborative experience
• Diffuse anger or frustration, seek to provide solutions
• Answer questions and direct to appropriate answers, resources, or subject matter experts
• Proper phone etiquette following established procedures
• Ensure a warm tone of voice
• Diffuse anger or frustration, aim to provide solutions
• Answer questions and direct to appropriate answers, resources, or subject matter expert
• Exhaust all options when problem-solving to avoid re-collection
• Works collaboratively and effectively with co-workers and staff in order to resolve conflicts and meet departmental and institutional goals.

Education Qualifications

• High School Diploma / GED Required

Skills and Abilities

• Able to work within in a project team environment (Required proficiency)
• Knowledge: English language, customer service, public safety and security (Required proficiency)
• Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows (Required proficiency)
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness. (Required proficiency)
• Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$1.00 - $18.00 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.