Job Details

Day in the Life of a Front Office Assistant

Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

Maintain friendly, professional attitude towards patients, offer a "white glove" experience.

Provide an exceptional experience by guiding new patients through their intake process.

Collect urine and saliva samples for patient drug screens as needed

Maintains daily financial records and reports

Coordinates with medical and clinical staff to coordinate intakes

Provides clerical and logistical support

Oversees patient accounts and financial responsibilities

Education and Experience Requirements

At minimum, High School Diploma or GED required.

Customer Service experience in a fast-paced environment preferred.

Experience in healthcare, addiction medicine, office administration preferred.

Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

It is expected that Front Office Assistants have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are about 27 hours per week. See specific schedule requirements below.

Saturday - 7:00 AM - 2:00 PM

Monday - 3:00 PM - 8:00 PM

Tuesday - 8:00 AM - 1:00 PM

Wednesday - 3:00 PM - 8:00 PM

Thursday - 8:00 AM - 1:00 PM

Position Benefits

Have a daily impact on many lives.

Excellent training if you are new to this field.

Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

Opportunity to save lives everyday!