Job Details

Front Office SupervisorJoin Our Team – Where Service is a "Yes" CultureWe are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.Lead Front Office OperationsOversee daily front desk operations, ensuring accuracy in all financial transactionsReconcile and verify revenue, payments, taxes, and adjustmentsSupport smooth transitions between operational daysDeliver a seamless check-in and check-out experience aligned with brand standardsMaintain a strong presence in the lobby to support service and team performanceLead, coach, and support front desk associates and night audit teamEnsure professionalism, accountability, and service consistencyEnsure Brand Compliance & PerformanceUphold brand standards including response times, guest engagement, and loyalty recognitionMonitor mobile check-in/check-out, guest cases, and service metricsEnsure all interactions reflect our commitment to personalized, anticipatory serviceAct as Manager on DutyOversee hotel operations during assigned shiftsEnsure safety, security, and service continuity at all timesPrevious Front Office or hotel operations experience (supervisory experience preferred)Detail-oriented with a solid understanding of hotel financial processesPassion for guest service and creating memorable experiencesAbility to work flexible schedules including evenings, weekends, and holidays